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Returns

Returns Policy

For Vintage items, scroll down to 'Vintage Items Only'

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards 
  • Downloadable software products 
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Furniture
If you have purchased an item of furniture that you believe to be faulty, please contact us immediately at sophie@pineappleretro.co.uk along with your order number.

Other Items
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use 
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sophie@pineappleretro.co.uk

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sophie@pineappleretro.co.uk and send your item to: Pineapple Retro, 2 Acacia Road, Hordle, United Kingdom, SO41 0YG.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: Pineapple Retro, 2 Acacia Road, Hordle, United Kingdom, SO41 0YG.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Vintage Items Only
We are confident that our customers will be delighted with their purchases. All of the items sold by Pineapple Retro are considered to be of vintage condition. We do not accept returns or provide refunds on vintage condition items unless damage is proven to have happened during delivery or in the case of order cancellation (detailed below). We believe that the goods supplied by Pineapple Retro cannot be returned because of their nature.

If goods are accidentally damaged during delivery, our liability for that damage is limited to the repair, refund, exchange or replacement of the goods or to the value of the original sales price.

We do not refund items which have been damaged by yourself during unpacking, dishwashing or microwaving.

To enable an exchange or refund to take place for an item damaged during delivery, the customer is responsible for informing us at Pineapple Retro by email, of the item damaged within 48 hours of delivery. The customer is responsible for sending the item back to us at Pineapple Retro and the customer will pay for that postage. On receipt of the damaged item, if necessary and if an exchange is agreed, we will pay postage on the return item.

Since we deliver vintage condition items very soon after order receipt and confirmation of funds, it is difficult to handle cancellations. Cancellations are accepted before item delivery or before a maximum of 7 working days after order receipt. In this case the order value will be refunded.

Cancellation refunds will be payable if the ordered goods are received back by Pineapple Retro in the original order condition.